Fahriza I, Bisma MA, Sumarna DL. ANALISIS KUALITAS PELAYANAN BENGKEL DEALER TOYOTA TERHADAP KEPUASAN PELANGGAN PADA PT. ASTRA INTERNATIONAL TBK - AUTO 2000 CABANG SUCI BANDUNG MENGGUNAKAN METODE GAP ANALYSIS DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). jtm [Internet]. 2023Oct.30 [cited 2025Mar.3];4(10):567-84. Available from: https://ojs.cahayamandalika.com/index.php/jtm/article/view/2094