Fahriza I, Bisma MA, Sumarna DL. Analisis Kualitas Pelayanan Bengkel Dealer Toyota Terhadap Kepuasan Pelanggan Pada PT. Astra International TBK - AUTO 2000 Cabang Suci Bandung Menggunakan Metode Gap Analysis Dan Importance Performance Analysis (IPA). jtm [Internet]. 2023Oct.30 [cited 2026May3];4(10):401-18. Available from: https://ojs.cahayamandalika.com/index.php/jtm/article/view/2094