Analisis Kinerja Dalam Pelayanan Publik Di Distrik Kaimana Kabupaten Kaimana

Abstract

The purpose of this research is to determine and describe the performance of the Kaimana District Government and the factors influencing the performance of the Kaimana District. The data used in this study are primary data. Primary data is processed from observations, interviews, and evaluating the extent to which leadership and culture factors influence the performance of the Kaimana District government. The analytical unit in this study is the Kaimana District Office as an organization. The method used in this research is a qualitative descriptive method. The results of this study indicate that the performance of the Kaimana District government is categorized as low. This can be seen from the indicators of tangibles/appearance, reliability, responsiveness, assurance, and empathy. This research also shows that the inhibiting factors in the implementation of public services in the Kaimana District Office are the lack of human resources, employees who are lazy to come to the office, a dirty district office environment, most employees who hold dual positions as village secretaries in villages that do not yet have definitive village heads, employee's lack of discipline in terms of early attendance, lack of awareness among employees in serving the community, and inadequate supporting infrastructure for services.