Dina lutfiana, Amri Yanuar, Febriani Sulistiyaningsih. ANALISIS KUALITAS PELAYANAN SHOPEE DAN TOKOPEDIA MENGGUNAKAN METODE GAP ANALYSIS DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). jcm [Internet]. 2023Oct.11 [cited 2024Nov.20];4(2):919-2. Available from: https://ojs.cahayamandalika.com/index.php/jcm/article/view/2114